Many years ago when I was making my first forays into the corporate world I discovered the difference between reaction and response in dealing with situations.
Reaction is the automatic, emotional performing of a function of whatever nature which springs from one’s subconscious mind and is converted into immediate action. It’s the cause of many an email having been sent before the emotion has been removed from a situation. Or the potentially uncharacteristic or over-the-top emotional action taken in a seemingly innocent situation.
Response is the rational, thought-through action taken in the same situations as could set off a reaction. The final outcome MAY be (but most times isn’t) the same, but it will be the outcome with emotion taken out of the equation.
So before sending that next email or picking up the phone for that next call, ask yourself, is this action a reaction or a response?
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